Retrieval of the product occurs due to the following reasons:
Defective products
Damaged products
Wrong product/ Wrong
dimension
Customer not satisfied
with the product
A Customer has to
complain within 3 working
days in case of product not working and for other reasons mentioned above.
Complaints above the specified time will be entertained only if the items
holds warranty for one year. Please note that this is only for repairing
and not for replacing the product.
LSP will retrieve the product with in 5-7
working days from the date of complaint being raised.
LSP will call the customer before attempting for retrieval.
Unbranded items up to Rs.2000/- will not be retrieved but replaced under
replacement warranty only.
Customer to be informed the following incase
of Retrieval as a process:
1. Customer to keep the product intact packed condition which is travel
worthy.
2. Customer to write the nature of defect of the product in a detailed
manner in a piece of paper and insert it along with the product.
3. Branded electronics will not be cancelled for any reason but only
be serviced and reshipped. Replacement will be done only if the defect
is identified by the merchant as manufacturing defect.
4. Product which has National Warranty will not be retrieved and complaint
will not be registered but the customer care to guide them to approach
the Service centers.
REGARDING OCTROI:
Consignees residing
in Octroi Zone needs to pay the Octroi duty on demand from the Courier
( LSP) and take delivery of the ordered item.
What we offer,
is a wide range of brands, products and gift certificates. Coupled
with some really great shopping deals to check out.
You'll find your shopping experience at Sifymall really simple.
It's like shopping in any new store. Just allow yourself a short
while to get familiar with all the categories and features in
the mall. Soon you'll realise, online shopping has never been
so convenient and safe.
As soon as you're ready, take the first step to a unique online
experience, by registering yourself as a Sifymall customer.
By registering yourself as a Sifymall
customer, you can shop and schedule deliveries online
- any time of day or night.
Track the status
of your orders.
Use various types of personal shopping lists.
Maintain your account details like your e-mail ID,
normal delivery address, etc
Receive special mails on offers, discounts and new
product information.
Register
now as a Sifymall customer! All you invest is a few
minutes, just once, to complete our registration form.
Of course, your personal information is very carefully
handled. You'll find details in our
Privacy Policy Registering is not essential to browse
the thousands of products on Sifymall. You need to register
only when you wish to buy!
Tips on moving around
Sifymall
The joy of online shopping is finding exactly what you
want, when you want it!
Sifymall is designed to help you do just that, effortlessly!
Using the Category Search
Here's how you can find any product in Sifymall, using
our exhaustive classification:
Go to the 'Find Products' section on the left-hand side
of the page.
Click on a category you choose. For example, if you're
looking for Men's Business Shirts, click on 'Apparel'.
This will normally take you to a sub-category, where you
can make a further selection.
Go all the way down to the category of product(s) you're
looking for. In the event you click on 'Apparel', then
click on 'Men', then on 'Business Shirts'. You will be
shown a complete selection of all Men's Business Shirts
available on Sifymall.
Once you've short-listed a selection, you can choose what
you want to buy, simply by clicking the 'Buy' sign, next
to the product chosen.
For additional information on your product of choice,
click on the 'more' button before buying.
Clicking on the 'Buy' button will add the chosen product
to your shopping cart.
Using the Keyword Search
In addition to our Category Search, you can use our
intelligent keyword search facility, to quickly get
to what you want to buy.
Simply enter the name of the product you want to check
out in the search box at the top of the page. Let's
say 'wrinkle free Allen Solly shirts'.
You will be shown a selection of products matching the
description you entered.
You can choose what exactly you want to buy.
Use the navigation bars at the top of your Sifymall
pages to shop with ease. Use the search box at the top
left of the page to find the products you are looking
for, quickly and easily. The boxes on the left help
you drill down the categories you want to shop; you
will also find lists of brands & stores on the left,
relevant to the category you have reached by drilling
down. Clicking on one, you will be taken to the respective
brand or store page. Other navigation tips:
Each page in the mall will have links to other relevant
or linked parts of the store. Normally, such links
will be in blue font.
A link is also indicated by a hand icon when the
mouse moves over the link.
Clicking the 'back' button on your browser's toolbar
will take you back to the previous page.
Use the grey scroll bar on the right hand side of
your screen to move up and down through the current
page.
View
Cart
Clicking on 'View Cart' gives you the facility of monitoring your
purchases while shopping with Sifymall. This feature is present
right on the top of the screen. The shopping cart will display:
1. The individual products selected for purchase.
2. Price of each product and the value of the purchases(individual
as well as total).
3. Promotions/discounts/deals on the items bought.
4. Total amount of savings accrued.
You can change your mind, if you want, at any time before checkout.
If you want to postpone a purchase:
1. Select the product in the 'view shopping cart' page.
2. Click on 'Save selected item to wish list' - you can then
save it to any of your lists (see Creating & Maintaining Lists
below, for details on lists).
3. You can even delete the selected item, if you wish.
Persistent Shopping
Cart
Sifymall helps you to shop at your convenience! You can take
a break halfway through your shopping by saving your shopping
cart. Just click on 'View Cart' and then click on 'Save Cart'.
You can come back at your leisure and resume shopping - maybe
even consult a spouse or friend on a purchase, before actually
buying! What's more, Sifymall offers a unique 'Persistent Shopping
Cart' feature. If, for any reason, your Internet connection
de-links halfway through your shopping, don't lose heart. Your
shopping cart is automatically saved. The next time you log
on, you're reminded of your old shopping cart. This means you
can continue shopping as though nothing happened!
Change your Personal
Details
If you have a customer account with Sifymall, you can change
your e-mail address, User ID, Password & billing address whenever
you wish. Here's how:
1. Click on 'My Account' - This feature is present on top of
the page.
2. Click on 'My Profile' inside My Account.
3. Then make the necessary changes.
You can also make changes to your e-mail subscriptions, subscribing
or un-subscribing to our notifications, etc.
My Address Book
This facility helps you to maintain a list of addresses, especially
those to whom you regularly send gifts. This means you don't
have to enter the same address every time, you just need to
copy from your address book.
Tracking your order Status
Once you have placed an order and it has been accepted, you
can track the status of all pending orders with the click of
a mouse. Here's how:
1. Type in your User ID & password at Sifymall.
2. In the 'My Account' box on the top left-hand side of the
screen, click on 'Order Status'.
3. Then click on the orders, which you want to check the status
of and you will see the latest status of your orders.
There are a few ways by which you can track the status of your
orders namely,
1. Using your order number.
2. The last 3 pending orders.
3. Orders between two dates.
4. All orders.
Taxes, Duties and other Charges Sales tax Information:
Sales tax on any purchase on SifyMall.com is included in the prices
shown to you and not charged additionally apart from the price. Customs and Import Duties Information:
You may be subject to import duties and taxes, which are levied
once the package reaches your country. Additional charges for
customs clearance must be borne by you as we have no control over
these charges and cannot predict what they may be. Customs policies
vary widely from country to country; you should contact your local
customs office for further information. Additionally, when ordering
from SifyMall.com, you must comply with all laws and regulations
of the country in which you are receiving the goods. Other Charges:
For all domestic orders other charges like Octroi, etc. are not
additionally charged to you.
Just follow these simple steps to place your order :
To buy a product (i.e. to add a product to your shopping cart),
click the 'Buy' button next to the product chosen.
After you've finished shopping (i.e. after you have added all
the products you want to buy to the shopping cart), click the
'View Cart' button on the top of the page.
You will be shown a complete list of all the products you have
chosen to buy, including the individual prices, the promotions
you are eligible for and total value of the order.
To pay for the order, click the 'Check Out' button.
Checkout and paying for
your order
When you click on 'Checkout', you will be asked to fill in your
shipping details: i.e., your address, telephone no. and e-mail
ID. In case of gift orders, you need to provide the delivery
address, recipient e-mail ID and a gift message, if any, in
addition to the above. You're now ready for payment! Sifymall
provides you the flexibility of multiple payment options to
pay for the products you have chosen to buy. These include:
1. Visa, Master and American Express credit cards, Citibank
e-cards, Diners Club international.
2. Internet bank account transfers, in the case of HDFC Net
Banking and ICICI Infinity customers
3. Citibank Suvidha
4. Cash On Delivery (COD) in select cities - this facility is
not available for gift orders
Choose your payment option from the dropdown menu, by clicking
on it.
Chat
This link is available at the top right corner of the screen.
Clicking this link will open a chat window to our Online support
personnel. Once signed in you can start chatting with our 24x7
customer care people and clear your queries.
Call
On the top right of the screen after Chat, Call is present. This will
open a box with instructions on the number to call us. The universal
access number is 1901443330.
E-mail
On the top right of the screen after Chat and Call, E-mail appears.
On clicking this link a feedback form appears through which you can
pose your questions and comments to us.
Our Returns Policy SifyMall offers a returns & replacement policy for items that
are :
a) Lost in transit
b) Damaged in transit, wherein we will replace these products at no
extra cost to you.
Damaged goods would have to be returned within
10 days of delivery. Typically replacement would happen only if:
Any book or Item is in its original condition with original packaging
and accessories.
Please note that we can process returns and refunds only for items purchased
from SifyMall.com.
Refunds are provided by simply reversing the charge on your credit card
or bank account using which the transaction was made. For cash on delivery
orders refunds would be provided by DD in the name of the buyer. Refunds
may also be claimed for cancelling unshipped items. Find out more about
how to cancel orders.
SifyMall currently does not support exchange of any item for another
item on SifyMall.
Paying by Credit Card We accept Visa, Master and American Express credit cards, including e - cards. If you're paying by Card, you will be serviced by our payment gateway, where you can enter your card details. Please note that, in the case of Visa & Master cards, your credit card details are NOT entered in Sifymall server, but only on the Citibank server. The Sifymall Safe Shopping Guarantee protects you while you shop at Sifymall.com. At Sifymall you never have to worry about credit card safety.
Paying by Net Banking Customers of HDFC Net Banking and ICICI Infinity can pay through their net bank accounts for purchases made on Sifymall. Clicking on either of these payment options will take you to the respective bank's web site, where you can proceed with money transfers for products bought at Sifymall. Once you have made the payment, your shopping is complete and you can sign out. Sifymall will send you an order confirmation via e-mail. An account is automatically created for you once you place your first order, so you won't have to enter all the information again when you order next. All you need to do is to simply enter your user ID and password.
Paying by COD For deliveries in selected cities we accept orders on Cash On Delivery (COD) basis. Click for list of serviceable cities In cases where an order is placed, an authorised representative of Sify will contact you, personally or over telephone, to confirm the order. After the order is confirmed, it’s processed.
Pay on Order at Sify I-way Now you can order for products sold on Sifymall through select Sify iway outlets. To view the list of places where this is available Click Here(https://secure.sify.com/ipm_available_iway.php)
Delivery Times To find out when your order will reach you or the recipient, you need to consider the despatch lead time for the product (i.e. the time it takes to despatch the product) and the shipping time. The Shipping time is equal to “Time taken to procure the product” + “Time taken to deliver it” and this time period is mentioned on the item detail page of a product.
The shipping charges for all items are indicated on the item detail pages as free or extra shipping and will be calculated for you at the last step of the purchase process (the check out page) before you send us your order.
Shipping charges shown during check out are calculated cumulatively for all items present in your shopping cart.
Shipping charges will vary based on the following factors: i) Nature of goods (e.g. Jewellery, perishables & durables have different shipping charges) ii) Despatch & delivery locations. iii) Weight of goods being carried.
Shipping Duration The shipping duration for items in an order are dependent on the following factors:
Type of carriers.
Type of transport namely surface/air.
Items may be despatched from various locations based on where the merchants from whom they were sourced, are located. Hence despatch locations may be different for each item in a single order. Transit time may be different from different despatch locations to your order's delivery location.
Different items may require different duration for availability.
In case of Cash on Delivery (CoD) orders, you will be contacted by our representative to verify & confirm the order details & delivery address details before the ordered items are despatched. This will add another 2 days beyond the normal shipping duration in case of CoD orders.
Please also note that each shipment of items in an order requires an adult's signature upon delivery.
Once your order reaches your city, you will be contacted by the shipper to confirm a specific time for delivery.
If there is any change in delivery address, after the order has been placed the shipment shall be retained at the shipper's branch office for you to collect. You can ask for a shipper's branch location nearest to you for picking-up the shipment.
In case of fragile (or perishable) items - at the time of delivery - please insist on opening the pack in front of the delivery boy so as to be sure that you have received your goods intact. Goods which are damaged or lost in transit are replaced completely free of cost as per our Replacement & returns policy.
In case of Cash on Delivery (CoD) orders, at the time of delivery our authorised shipper (identifiable by relevant badges) will deliver the ordered goods to the recipient and collect the order value amount in cash from recipient. The shipper's representative shall also provide you with a receipt for the payment.
Special Handling: Many items that are extremely delicate (perishables like flowers & cream cakes) require special handling and will ship separately from other items in your order. These items are usually sourced & shipped locally from your city.
Part Shipments You can buy several items on SifyMall in a single order. A particular item that is out of stock or not available at all may not be shipped to you along with other items that are available off the shelf. In such cases there will be 'Partial Shipment' of your order. This means that you will receive only a part of your whole order. In such cases: 1. You will not be charged extra shipping charges for each subsequent shipment of items. 2. You will be informed in advance before each shipment is despatched to you. 3. You can cancel the remaining items if you are not willing to wait for the items to be shipped at a later date. You will be refunded for the value of the remaining items in the case of non-cod. See our Replacements & refund policy for further details.
Tracking your Order Once you have placed an order and it has been accepted, you can track the status of all pending orders with the click of a mouse. Here's how: 1. Type in your User ID & password at Sifymall. 2. Click on 'Order Status' on the top of the screen. 3. Then click on the orders which you want to check the status of and you will see the latest status of your orders.
There are many ways in which you can track the status of your orders - by order number, the last 3 pending orders, orders between two dates and all orders!
Shipping Locations Due to warranty issues and manufacturer restrictions, we are unable to ship all products to all geographical locations. Delivery locations vary from item to item. The specific locations can be viewed by clicking on the link 'click here to view the serviceable cities' which will be available on the item details page.
Out-of-Stock items Any out-of-stock items in your order will automatically be shipped separately. A delay or non-availability will be intimated through mail.
Our Returns Policy SifyMall offers replacement only if, a) Items are lost in transit b) Items are damaged in transit, wherein we will replace these products at no extra cost to you.
Damaged goods would have to be returned within 10 days of delivery. Typically replacement would happen only if:
Item is in its original condition, including original packaging and accessories
Please note that we can process returns and refunds only for items purchased from SifyMall.com. Refunds are provided by simply reversing the charge on your credit card or bank account using which the transaction was made. For cash on delivery orders refunds would be provided by DD in the name of the buyer. Refunds may also be claimed for cancelling unshipped items. SifyMall currently does not support exchange of items.
Warranties & Guarantees This site is provided by SifyMall.com on an 'as is' basis. SifyMall.com makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products included on this site. To the full extent permissible by applicable law, SifyMall.com disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. SifyMall.com will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages. All information contained on this web site, including information relating to products, ingredients and treatments, is for informational purposes only. It is often presented in summary or aggregate form. While SifyMall.com uses reasonable efforts to include accurate and up to date information in the Site, SifyMall.com makes no warranties or representations as to its accuracy. Information on this web site may also contain typographical errors. SifyMall.com assumes no liability or responsibility for any errors or omissions in the content of the Site. You should carefully read all information provided by the manufacturers of the products on or in the product packaging and labels before using any product purchased on our web site.
E-mail a friend This feature helps you send a Sifymall link to a friend. So if you are really impressed with a product or information on our page then you can recommend the same to your friends or relatives by clicking this feature and typing the E-mail ids of the people you would like to send it to.
Read and Post reviews Use this feature to let people know what you like and dislike about a product. Here’s your chance to be a critic on the site.
Rate Products Sifymall gives you an opportunity to rate a product based on your liking. A cumulative score of ratings will be displayed in the form of Stars. The maximum stars that a product can take is 5 while the minimum is 1.
